Associate Systems Engineer
Santa Monica, CA
Full Time
Company 3
Mid Level
Business Unit: Company 3
Position: Associate Systems Engineer (Autodesk Flame Support)
Location: Santa Monica, CA (On-Site)
*Pay Range: $30.00 - $34.00 USD hourly
POSITION SUMMARY:
As an Associate Systems Engineer, you will be responsible for providing technical support and expertise for the Autodesk Flame suite of products. Your role will involve assisting users, troubleshooting issues, and ensuring a high level of customer satisfaction. This is a unique opportunity for a technical professional with a strong desire to work with cutting-edge post-production technology and support creative professionals in a fast paced, performance-driven environment.
MAIN DUTIES:
The Associate Systems Engineer will provide technical support and assistance to users of Autodesk Flame software. They will respond to customer inquiries and technical issues in a timely and professional manner and troubleshoot and resolve software and hardware-related issues for Flame workstations. They will install, configure, and maintain Flame software and related applications, administer and maintain Flame Workstation access on production VLAN, install and maintain Linux updates on Flame Workstations, Flame family software on Flame Workstations, and proprietary software on Flame Workstations. They will also be responsible for the following:
WHAT YOU BRING:
The ideal candidate will have strong customer service orientation and a commitment to providing exceptional support. They must be able to work independently and collaboratively in a team environment, be detail-oriented with excellent organizational and time management skills, and have effective communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users. They will have a strong technical knowledge and experience with Autodesk Flame software, including proficiency in troubleshooting and supporting Flame installations, and an excellent understanding of post-production workflows and industry-standard practices. Additional desired skills include:
ABOUT THE COMPANY:
Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.
Diversity and Inclusion at Company 3:
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.
It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.
*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.
The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.
This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview. The application window for this position is expected to close by September 16, 2025.
Position: Associate Systems Engineer (Autodesk Flame Support)
Location: Santa Monica, CA (On-Site)
*Pay Range: $30.00 - $34.00 USD hourly
POSITION SUMMARY:
As an Associate Systems Engineer, you will be responsible for providing technical support and expertise for the Autodesk Flame suite of products. Your role will involve assisting users, troubleshooting issues, and ensuring a high level of customer satisfaction. This is a unique opportunity for a technical professional with a strong desire to work with cutting-edge post-production technology and support creative professionals in a fast paced, performance-driven environment.
MAIN DUTIES:
The Associate Systems Engineer will provide technical support and assistance to users of Autodesk Flame software. They will respond to customer inquiries and technical issues in a timely and professional manner and troubleshoot and resolve software and hardware-related issues for Flame workstations. They will install, configure, and maintain Flame software and related applications, administer and maintain Flame Workstation access on production VLAN, install and maintain Linux updates on Flame Workstations, Flame family software on Flame Workstations, and proprietary software on Flame Workstations. They will also be responsible for the following:
- Administer LDAP group membership.
- Maintain and support Flame artist home directories and preferences.
- Administer access to shotgun projects.
- Start, stop, and restart Flame software services on Flame and Flame Render workstations.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Create and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Participate in testing and quality assurance activities for Flame software updates and releases.
- Stay up to date with the latest trends and developments in the post-production industry and Autodesk Flame technology.
WHAT YOU BRING:
The ideal candidate will have strong customer service orientation and a commitment to providing exceptional support. They must be able to work independently and collaboratively in a team environment, be detail-oriented with excellent organizational and time management skills, and have effective communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users. They will have a strong technical knowledge and experience with Autodesk Flame software, including proficiency in troubleshooting and supporting Flame installations, and an excellent understanding of post-production workflows and industry-standard practices. Additional desired skills include:
- Proficiency in Linux operating systems and command-line tools.
- Experience in administering and maintaining Flame Workstation.
- Familiarity with installing and maintaining Linux updates on Flame Workstations.
- Expertise in installing, configuring, and maintaining Flame family software on Flame Workstations.
- Understanding of LDAP group administration.
- Experience in administering shotgun projects.
- Knowledge of starting, stopping, and restarting Flame software services on Flame and Flame Render workstations.
- Strong problem-solving skills and the ability to think analytically.
- Effective communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical users.
- Familiarity with other post-production software and workflows is a plus.
- Experience with Theater, Edit and Color Bay support. Including monitor calibration.
- Knowledge of Networking: IPs/Subnetting/VLANs/Firewalls.
- Arista, Brocade, Palo Alto, FortiGate.
- Experience with Server/PC hardware: Custom building, parts replacement, upgrades.
- Supermicro, Dell, HP, Gigabyte.
- Operating systems: Linux (Centos/RHEL), Windows, MacOS.
- Must be well versed in Linux terminal and related tool sets.
- Storage devices: RAID, NAS, SAN (Fiber Channel).
- Understanding of video and audio standards
ABOUT THE COMPANY:
Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.
Diversity and Inclusion at Company 3:
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.
It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.
*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.
The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.
This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview. The application window for this position is expected to close by September 16, 2025.
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